Operation Management

Operation Management - activities related to goods & services

Goods - tangible item, can be stored for future use
Service - intangible, used immediately

Operation
Marketing
Finance
Accounting

Figure 1.1 Examples of Industry

Leadership - motivates, lead by example

Table 1.2 Design of service & product
Quality Management
Layout Design
Id service area
Supply Chain management
Scheduling and maintenance
Etc. etc.

Jobs of Operation Managers
Plant manager, quality assurance, director of purchasing, process improvement consultant, supply chain management

Over 80% is services and the 20% is manufacturing but most all of that is done over sea

Just-in-time performance: Deliver what is needed when its needed how many is ordered no more no less its so there is less waste

Supply chain manager:

Rapid Product Development: the time to develop a product from begining to end is very short cause of information technology

Mass Customization: huge volume built to specs of personal configuration of individuals cause computers allow it to be

Empower Employees: participatory decision making with bottom-up approach with ideas of underlings being valued by the management and executives

Enviromentally Sensitive Production: materials are recyclable and the air water stay clean

Productivity challenge:

productivity = output/input
page 14-15

Ok that was the notes from today's class... go get the book btw...